Service Delivery Specialist
H&M (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee daily operations of the application-focused Command Centre to ensure stable and consistent service delivery across H&M Group’s technology landscape.
- Provide and lead L1/L2 application support and own Major/P1 incident management, including triage, coordination, escalation, and service restoration.
- Collaborate with Product, SRE/ASE, and Engineering teams to drive operational excellence, service continuity, and continuous improvement initiatives.
Minimum Requirements
- Proven experience in IT Operations, Service Delivery, Command Centre Operations, Site Reliability Engineering (SRE), Production Support, or Major Incident Management.
- Strong understanding of Incident, Event, Knowledge, Problem, and Service Management practices.
- Experience with monitoring, observability, production support, service health management, and Service Level Indicators (SLIs).
- Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
- Experienced operational leader adept at making effective decisions in time-critical, high-pressure situations.
- Skilled collaborator capable of coordinating cross-functional, globally distributed teams for incident management and service delivery.
- Demonstrates proactive problem-solving focusing on sustainable operational improvements and enhancing service stability.