Customer Success Executive
ServiceNow (company site, opens in a new tab)8–12 yrsBengaluruOn-siteDirect career pageEst. 30–50 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end post-sales outcomes for large enterprise accounts including implementation, adoption, and value realization.
- Develop and maintain executive relationships (CIO, CFO, CHRO) to ensure customer renewal, expansion, and satisfaction.
- Coordinate delivery across ServiceNow, GSIs, and SI partners and translate customer goals into measurable platform roadmaps.
Minimum Requirements
- 8–12 years in professional services or consulting, preferably in technology-enabled transformation (Digital/SaaS/Enterprise Software).
- Experience working with or supporting CxO-level stakeholders and large India enterprise accounts.
- 2–5 years managing large, multi-tracked programs, including organizational change management.
- Experience leveraging AI for work process improvement, decision-making, or problem-solving; prior ServiceNow platform exposure is a plus but not mandatory.
Ideal Candidate Profile
- Strong ability to build and grow trusted executive-level relationships and navigate multiple stakeholders in large Indian enterprises.
- Experienced in digital transformation with emerging expertise in IT, HR, or GBS transformation and working alongside Big 4 or large SI delivery partners.
- Strategic thinker who can translate technology platforms into business value and manage complex post-sales customer journeys with measurable impact.