Business Analyst Technical Lead
SBS (company site, opens in a new tab)6–8 yrsChennaiOn-siteDirect career pageEst. 10–18 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and administer the ARIS platform as product/business owner, accountable for availability, performance, user experience, configuration, access controls, licensing, upgrades, and release planning.
- Define and maintain ARIS standards including modelling conventions, meta-model governance, naming standards, version control, and repository structure; manage integrations and data flows with reporting and workflow tools.
- Lead the RTB pod overseeing platform stability, incident/problem/change management, service requests, SLAs/SLOs, operational metrics, agile ceremonies, and provide senior stakeholder leadership and coaching.
Minimum Requirements
- 6-8 years total experience with 3+ years delivering BPM through ARIS in a regulated environment (retail services preferred).
- Bachelor's degree in Computer Science, IT, Information Systems, Engineering, or related field.
- Proven hands-on ARIS administration skills including user/role design, repository governance, configuration, upgrades, and support.
- Strong service delivery leadership experience using ITIL practices (Incident, Problem, Change, Request management).
Ideal Candidate Profile
- Experienced in managing enterprise-scale BPM programs with a strong focus on process architecture, enterprise tooling administration, and operational service leadership in regulated settings.
- Demonstrated ability to lead cross-functional teams and collaborate effectively with engineering, product, program, business/end users, vendors, and senior stakeholders.
- Skilled in ARIS modelling governance, standards (BPMN/EPC), operational resilience, metrics-driven management, and agile/lean operational practices.