Ocean customer Success Specialist
A.P. Moller - Maersk (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 3–6 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage customer channels and case management to ensure effective customer support within the Maersk environment.
- Perform customer onboarding, relationship management, and contract/dispute management activities.
- Execute specialized administrative, technical, or operational tasks independently within defined standards and guidelines with limited complexity.
Minimum Requirements
- Skills developed through job-related training and on-the-job experience within specific job discipline.
- Ability to apply standards and independently execute tasks within defined boundaries and guidelines.
- Work Experience Required: Not explicitly mentioned in the JD.
- Must be able to escalate non-routine problems to supervisors or more experienced colleagues.
Ideal Candidate Profile
- Comfortable working under supervision on tasks of limited scope and complexity with the ability to exercise independent judgment within defined guidelines.
- Familiar with standardized work routines and methods relevant to customer service and administrative functions.
- Experience or interest in customer service or administrative support roles in a logistics or related operational environment.