Technical Account Manager
CloudSEK (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 8–18 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as the primary post-sale contact for assigned enterprise accounts, blending commercial ownership with cybersecurity expertise.
- Drive product adoption, conduct QBRs/ABRs/EBRs, identify upsell/cross-sell opportunities, and own renewals to reduce churn and increase net retention rate (NRR).
- Travel at least 60% to customer sites and provide actionable threat intelligence through platform findings triage and configuration reviews.
Minimum Requirements
- 3+ years in cybersecurity industry in client-facing roles such as Account Management, Customer Success, Technical Account Management, or Security Consulting.
- Experience managing renewals, upsell/cross-sell, and owning revenue targets (NRR/retention) for enterprise accounts.
- Willingness to travel extensively (60%+).
- Bachelor's degree in Computer Science, IT, Cybersecurity, or related field.
Ideal Candidate Profile
- Experienced in engaging senior stakeholders (CXOs, CISOs) and navigating procurement and partner ecosystems in enterprise or regulated-sector contexts.
- Strong consultative and advisory selling style balancing customer advocacy with commercial outcomes, especially in cybersecurity domain.
- Comfortable independently interpreting security findings and conducting technical walkthroughs without heavy pre-sales or engineering support.