Senior Consultant | SAP SD-CS | Ahmedabad | SAP | DSA LS&HC
Deloitte (company site, opens in a new tab)AhmedabadOn-siteDirect career pageEst. 12–20 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Own configuration and support of SAP SD and Customer Service (CS) functionalities including service orders, notifications, repairs, and warranty management.
- Manage integration of SAP CS with SD, MM, PM, and FI/CO modules and handle incident management, root cause analysis, troubleshooting, and production support.
- Gather business requirements, prepare functional specs, support testing/deployment, and work with stakeholders to improve service processes and customer satisfaction.
Minimum Requirements
- Strong hands-on experience in SAP SD and SAP CS modules.
- Experience with service orders, notifications, repair processing, warranty, equipment master, serial number, and installed base management.
- Knowledge of order-to-cash (O2C), returns, billing, and SAP SD-CS integration with MM, PM, and FI/CO modules.
- Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
- Experienced in end-to-end customer service process management within SAP environments (service notifications, orders, repairs).
- Capable of functional configuration, testing, debugging coordination, and production support in SAP SD-CS contexts.
- Skilled at coordinating with cross-functional business stakeholders for requirement gathering and process improvement in SAP service modules.