Senior Product Support Specialist
Eurofins Scientific (company site, opens in a new tab)BengaluruHybridDirect career pageEst. 12–18 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide advanced L2/L3 support and resolve incidents for enterprise data warehouse and Power BI reporting environments.
- Lead L2 support activities, act as escalation point for complex issues, and mentor junior support analysts.
- Analyze data trends for systemic issue identification and facilitate operational decision-making.
Minimum Requirements
- Experience providing L2/L3 application or data support in enterprise environments.
- ITIL 4 Certification and strong understanding of ITIL 4 processes.
- Experience supporting Power BI reporting solutions and ability to run and understand SQL queries.
- Work Location: Bangalore, India; Work Mode: Hybrid (3 days office, 2 days WFH); Shift timings: 8AM-5PM or 12PM-9PM.
Ideal Candidate Profile
- Experienced in managing and mentoring support teams with escalation handling capabilities.
- Strong analytical mindset with skills in root cause analysis and system performance monitoring.
- Comfortable collaborating across infrastructure, application, and business teams for seamless support delivery.