Networking Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 8–18 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure operational continuity of clients' IT infrastructure via proactive monitoring and incident resolution.
- Handle second-line support for medium complexity technical incidents and requests in line with SLAs.
- Collaborate on automation initiatives, contribute to project work, and support change management and disaster recovery efforts.
Minimum Requirements
- Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
- At least one technical certification in the above-mentioned technologies.
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience working in hybrid IT infrastructure support environments with client-centric communication.
- Comfortable handling second-line support, ticket monitoring, and escalation processes with cross-team collaboration.
- Ability to engage effectively in a multicultural and dynamic workplace while contributing to automation and continuous improvement initiatives.