Service Delivery Field Support engineer (L1)
NTT (NTT Group) (company site, opens in a new tab)KolkataOn-siteDirect career pageEst. 4–7 LPA
Posted 11h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide managed services to ensure client IT infrastructure and systems remain operational, including monitoring and proactive incident identification.
- Investigate and resolve first-line technical incidents and service requests following approved procedures, using ITSM tools.
- Participate in maintenance activities such as patching, configuration changes, and support shift handovers to maintain continuous service quality.
Minimum Requirements
- Bachelor’s degree in information technology, computing, or equivalent experience.
- Basic understanding of networking technologies like Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus, ASr/ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
- Familiarity with ITSM tools and ITSM processes.
- Work Experience Required: Not explicitly mentioned in the JD, but role is entry-level (L1).
- On-site work location requirement.
Ideal Candidate Profile
- Disciplined in handling support tickets promptly using knowledge articles and standard operating procedures.
- Strong planning skills and adaptability to changing environments with the ability to work under pressure.
- Client-focused with effective communication skills across diverse cultures and social groups, including active listening and problem resolution abilities.