Vendor Relationship Management, Manager
Astreya (company site, opens in a new tab)8+ yrsHyderabadOn-siteDirect career pageEst. 18–30 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead vendor governance lifecycle for ~8 strategic partners, ensuring SLA/OLA adherence, quality, commercial performance, and risk management.
- Own partner governance cadence including weekly syncs, monthly reviews, QBRs, and manage escalations with executive resolution involving travel to EMEA.
- Manage a team of 4, drive continuous vendor performance improvement, commercial reconciliation, risk evaluation, and vendor onboarding processes.
Minimum Requirements
- 8–12+ years in vendor/partner management in IT services, managed services, AV integration, or facilities services, including 3+ years in direct team management.
- Experience with subcontracted delivery governance under prime contractor model with back-to-back OLA/SLA frameworks.
- Proven ability in service credit recovery, penalty flushback, commercial dispute resolution with rigorous evidence.
- Fluency in English and willingness to travel internationally across EMEA.
Ideal Candidate Profile
- Experienced leader in complex, matrixed environments coordinating across Delivery, PMO, Procurement, Legal, and Finance.
- Strong commercial acumen managing rate cards, SOW changes, open-book pricing, and vendor invoice reconciliation.
- Track record in establishing or modernizing vendor management offices or supplier governance frameworks, preferably in workplace technology or AV integration domains.