Global HR Service Delivery Specialist - L&D/Training Operations
Clifford Chance LLP (company site, opens in a new tab)5+ yrsDelhi NCRHybridDirect career pageEst. 10–16 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Support end-to-end operational delivery of global learning and Academy programmes, ensuring timely, accurate, and high-quality learner and stakeholder support.
- Coordinate global Academy activities including scheduling, enrolment, logistics, learning management system updates, and vendor liaison.
- Drive continuous improvement of Academy operations focusing on automation, process standardization, and adherence to service level agreements and governance standards.
Minimum Requirements
- Graduate or Post-Graduate degree mandatory.
- Minimum 5 years experience in program management or learning & development operations, preferably in a multinational environment supporting global L&D.
- Mandatory experience in course administration and use of multiple L&D/HR technologies (Workday, Salesforce, LMS tools) as listed.
- Work Experience Required: Minimum 5 years experience supporting global L&D operations; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing multi-geography L&D operations with strong technological aptitude across HR and learning platforms.
- Capable of independently handling complex operational tasks, stakeholder communication, and continuous service improvement initiatives.
- Comfortable operating in a professional services environment with ability to juggle multiple tasks, prioritize effectively, and deliver consistent learner experience globally.