Staff Inbound Product Manager - Hill Climbing Product and Customer Instance Program
ServiceNow (company site, opens in a new tab)9+ yrsBengaluruHybridDirect career pageEst. 45–70 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and scale the hill climbing product roadmap to accelerate AI specialist improvements across priority teams.
- Manage the customer instance program to expand access to real customer environments for testing AI specialists.
- Reduce loop time from shipped changes to actionable quality feedback from weeks to days and drive fixes through to shipping with product teams.
Minimum Requirements
- 9+ years of work experience including product management on AI or ML products in production.
- Experience integrating AI into workflows, decision-making, or problem-solving.
- Proven ability to own product roadmap and scale a product across multiple teams.
- Experience running fast improvement cycles on ML/LLM systems from error analysis to shipped fixes.
Ideal Candidate Profile
- Experienced in converting complex expert-driven processes into scalable tools or methods usable independently by teams.
- Skilled at aligning product, engineering, and business units behind a unified plan and maintaining momentum.
- Domain experience with agentic AI, enterprise workflow software, or the ServiceNow platform.