Journal Manager-1026-CHN-207
Elsevier (company site, opens in a new tab)5+ yrsChennaiOn-siteDirect career pageEst. 9–15 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as primary day-to-day contact for customers on a portfolio of academic journals, ensuring smooth journal operation and excellent customer service.
- Manage and support editorial processes, monitor production schedules for timeliness and accuracy, and prepare reports for society editorial offices and publishers.
- Proactively identify and resolve problems in the journal publication workflow and participate in continuous improvement initiatives to enhance quality and customer satisfaction.
Minimum Requirements
- Bachelor’s degree in English, communications, journalism, or related field.
- 5+ years experience in a customer service role.
- Fluency in English (oral and written) with excellent communication skills.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
Ideal Candidate Profile
- Experienced in managing or coordinating editorial or publishing processes with attention to detail and proofreading aptitude.
- Skilled in organization, planning, and change management to handle multiple journal workflows efficiently.
- Comfortable operating in a customer-facing role with ability to work independently, spot issues proactively, and drive process improvements.