Lead - Account Management
Freshworks (company site, opens in a new tab)7–9 yrsChennaiOn-siteDirect career pageEst. 16–30 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Own a portfolio of existing enterprise accounts, driving expansion through upsell and cross-sell to meet or exceed revenue targets.
- Manage deep customer relationships and deliver consultative sales experiences including creating Customer Success Plans and engaging C-Level stakeholders.
- Become an expert in the Freshworks platform to increase adoption and maximize revenue while aligning with internal teams such as Implementations, Billing, and Support.
Minimum Requirements
- 7-9 years of overall sales experience with 5+ years in SaaS or solution-based selling.
- Experience selling to mid-market and enterprise clients, including interacting with VP or C-Level executives.
- Proven track record of consistent account growth, quota achievement, and managing complex sales cycles.
- Bachelor's degree required; flexibility to work US (Night) shift.
Ideal Candidate Profile
- Strategic account manager skilled in consultative selling and constructing strong business cases with ROI focus.
- Experienced in SaaS technology sales specifically in CRM/EX/CX or related domains with hands-on customer success and adoption expertise.
- Proactive in account portfolio planning and managing complex, multi-stakeholder relationships in enterprise environments.