Engagement Mgr
ServiceNow (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 20–30 LPA
Posted 2h ago
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Job description
Structured overview of role & requirements
About This Role
- Own on-time, on-budget delivery of solution scope using ServiceNow's NowCreate methodology, collaborating with customers and partners.
- Lead and manage the delivery team, governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Serve as primary contact to align project deliverables with customer goals, mentor team members, and escalate issues as necessary.
Minimum Requirements
- 5+ years progressive experience in professional services or equivalent education/experience.
- Experience integrating or leveraging AI in workflows, decision-making, or problem-solving.
- Industry domain expertise in Creativity and comfort running projects independently.
- Ability to travel up to 50%. ServiceNow certifications in aligned workflow (FD21).
Ideal Candidate Profile
- Experienced in complex issue analysis and resolution in professional services settings.
- Comfortable managing multi-stakeholder engagements involving customers and delivery partners.
- Familiar with ServiceNow delivery methodologies and driving customer alignment and success.