Analyst, HR Operations
Baxter International Inc. (company site, opens in a new tab)2–5 yrsGurugramOn-siteDirect career pageEst. 6–10 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve escalated Tier 1 HR employee inquiries ensuring SLA compliance.
- Coach and mentor junior analysts while monitoring queue performance and supporting complex Workday transactions.
- Contribute to process improvements, documentation, and collaborate with HRBPs and Tier 2 on complex cases to enhance HR operations and employee experience.
Minimum Requirements
- Graduate in any discipline; Business Administration, HR, or related field preferred.
- 2–5 years experience in HR customer service or contact center environment.
- Proficiency with ticketing systems, queue management, and Workday transactions.
- Flexibility to work rotational shifts covering Europe and the Americas.
Ideal Candidate Profile
- Experienced in handling escalations and difficult employee service interactions in HR operations.
- Skilled in coaching/mentoring and trend analysis to drive service improvements.
- Comfortable working in a dynamic, global HR service environment with focus on process excellence and compliance.