Lead - Customer Success
Freshworks (company site, opens in a new tab)7–10 yrsChennaiOn-siteDirect career pageEst. 18–28 LPA
Posted 1h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and grow relationships with a portfolio of high-value enterprise customers to ensure adoption, retention, and expansion of Freshworks products.
- Develop tailored customer success plans based on customer objectives, guiding onboarding and driving technology adoption across accounts.
- Monitor customer health to proactively identify and mitigate risks, lead escalations resolution, and serve as an internal advocate for customer feedback and needs.
Minimum Requirements
- 7-10 years of experience in Customer Success, Account Management, or Consulting, preferably in a SaaS or product company.
- Proven track record managing enterprise customer accounts specifically in India.
- Strong relationship-building skills with executive stakeholders and demonstrated experience handling escalations and renewal processes.
- Not explicitly mentioned in the JD: mandatory degree requirements or notice period.
Ideal Candidate Profile
- Experienced in strategic account management focusing on long-term customer value and expansion within SaaS enterprise environments.
- Capability to collaborate cross-functionally and translate product capabilities into customer value with a consultative engagement style.
- Skilled at managing complex customer portfolios simultaneously with strong organizational and risk management abilities.