Senior Application Support Engineer – SPE
Eli Lilly and Company (company site, opens in a new tab)4–6 yrsHyderabadOn-siteDirect career pageEst. 12–20 LPA
Posted 6h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide advanced L2 technical support for a suite of products, acting as escalation point for incident resolution related to application functionality, integrations, performance, and security.
- Collaborate with development teams to analyze root causes, reproduce issues, and deliver timely fixes or workarounds, supporting deployment and incident management including RCA and documentation.
- Monitor application health using tools like AWS CloudWatch and maintain/update knowledge bases, runbooks, and technical documentation for support and continuous improvement.
Minimum Requirements
- 4-6 years of experience in application support, technical troubleshooting, or software engineering.
- Bachelor's degree in computer science, engineering or related field, or equivalent practical experience.
- Experience supporting products in regulated industries such as Life Sciences or Healthcare.
- Willingness to work non-standard hours including shifts (6AM-2PM or 2PM-11PM), weekends, and holidays.
Ideal Candidate Profile
- Experienced in debugging web applications both frontend (React, Material-UI) and backend (Node.js, Express.js), and skilled in using monitoring and incident management tools (AWS CloudWatch, Jira, ServiceNow).
- Knowledgeable about security best practices, compliance (e.g., GDPR, HIPAA) and supporting CI/CD pipelines in regulated environments.
- Able to collaborate cross-functionally and contribute to process improvements while managing documentation and knowledge base content.