Manager Software Engineering - AWS Connect, AI Agents
Optum (company site, opens in a new tab)8+ yrsChennaiOn-siteDirect career pageEst. 30–45 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead design and implementation of enterprise-scale Amazon Connect contact center solutions, including contact flows, routing logic, and integrations.
- Provide technical leadership, conduct design and code reviews, mentor development teams, and ensure adherence to best engineering practices.
- Drive production support activities such as deployment, root cause analysis, performance monitoring, and ensuring platform stability.
Minimum Requirements
- Bachelor's or Master's degree in Computer Science, IT, Engineering, or related discipline.
- 8+ years of overall software development experience with at least 4 years hands-on Amazon Connect experience.
- Strong expertise in AWS cloud services including Lambda, API Gateway, DynamoDB, S3, SNS, SQS, EventBridge, IAM, Secrets Manager, CloudWatch.
- Work Experience Required: 8+ years software development; 4+ years Amazon Connect development.
Ideal Candidate Profile
- Experienced technical leader with proven ability to manage and mentor teams in enterprise-scale cloud contact center solutions.
- Deep expertise in Amazon Connect platform integrations, advanced routing, and cloud-native development with AWS services.
- Background in implementing digital customer engagement channels and integrating conversational AI within contact center environments.