Deputy Manager - Transactional Quality - Pune - Weikfield - REF113754A_2026288475
WNS Global Services (company site, opens in a new tab)7–12 yrsPuneOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Develop and manage quality frameworks, standards, and controls specifically for GL/AP/AR processes ensuring compliance with client and regulatory requirements.
- Lead transaction and process audits, perform root cause analyses, implement CAPA, and monitor performance through reports and dashboards against quality KPIs and SLAs.
- Lead continuous improvement and transformation initiatives using Lean, Six Sigma, and quality methodologies, including coaching and mentoring a team of 5-7 Quality Leads and team members.
Minimum Requirements
- 7-12 years overall experience in Finance & Accounting, Shared Services, BPO, or BPM environments.
- Minimum 4-5 years in Quality Management, Process Excellence, Audit, or Compliance functions with strong experience in GL/AP/AR processes.
- Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, Economics, or related discipline; certifications like COPC, ISO, or Process Excellence required. Internal Audit certification is a plus.
- Experience managing client-facing quality governance and continuous improvement programs; prior team leadership experience (5-7 members).
Ideal Candidate Profile
- Experienced in transactional quality with deep knowledge of GL/AP/AR process controls and compliance within finance shared services or BPO.
- Proficient in audit methodologies, root cause analysis, CAPA, risk assessment, and advanced data analytics for quality improvement.
- Skilled in stakeholder management and capable of leading client-facing quality governance and continuous improvement initiatives during UK-shift hours (12-9 PM or 1-10 PM IST).