Manager - Site CC
Godrej Properties (company site, opens in a new tab)10–12 yrsGurugramOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end after-sales customer relationship journey including sale documentation, collections, and issue resolution to maintain a high NPS.
- Set and strategize collections targets based on AOP projections, ensuring targets are met through team supervision and coordination with internal functions.
- Lead and develop the team through performance reviews, work allocation, process improvements, and engagement activities on-site.
Minimum Requirements
- Graduate degree required.
- 10-12 years of relevant customer management experience with more than 8 years specifically in customer experience management.
- Mandatory team management experience.
- Experience in real estate preferred; candidates from banking or hospitality sectors can be considered.
Ideal Candidate Profile
- Experienced manager comfortable working on customer experience, collections, and grievance redressal within after-sales real estate or related sectors.
- Proven ability to lead teams operationally with strong focus on achieving collection targets and improving processes.
- Capable of cross-functional coordination and handling escalated customer issues effectively while maintaining high customer satisfaction (NPS).