Senior L3 Systems Engineer
Clutter (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end resolution of critical application incidents including root cause analysis and client management until full resolution.
- Collaborate with Engineering, DevOps, Product Owners, and Sales to troubleshoot, enhance platform stability, scalability, and onboard new clients to digital solutions.
- Monitor system health, manage alert notifications, and ensure compliance with IT service delivery standards including Incident, Problem, and Change Management.
Minimum Requirements
- 5+ years experience in enterprise-level application support with advanced Level 3 (L3) support expertise.
- Strong technical knowledge of cloud platforms (AWS, Azure, or GCP), Linux OS, multi-tier on-premises architectures, log analysis, and observability tools like Datadog or Grafana.
- Proven skills in root cause analysis, IT service delivery (Incident, Problem, Change Management), process automation, Python scripting, and ticketing tools (ServiceNow or Jira).
- Minimum Bachelor’s degree (BS, MS, or MBA) from an accredited university.
Ideal Candidate Profile
- Experienced technical specialist focused on deep diagnostics and continuous improvement of cloud-based digital applications at enterprise scale.
- Comfortable operating in a collaborative cross-functional environment involving engineering, product, operations, and client engagement teams.
- Skilled in managing operational compliance and IT service management processes in complex, regulated environments.