Senior L2 Systems Engineer
Clutter (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end resolution of complex, critical incidents for Digital Solutions applications on cloud services through deep diagnostics and root cause analysis.
- Collaborate with Engineering, DevOps, Product, and Sales teams to enhance platform stability, scalability, and client onboarding processes.
- Monitor system health, manage alerts, and ensure compliance with IT service delivery standards across Incident, Problem, and Change Management frameworks.
Minimum Requirements
- 5+ years experience in enterprise application support at an advanced Level 2 capacity.
- Strong technical skills in cloud platforms (AWS, Azure, or GCP), multi-tier on-premises architectures, Linux OS, log analysis, and observability tools like Datadog or Grafana.
- Experience with root cause analysis, IT service processes (Incident, Problem, Change Management), process automation, Python scripting, and ticketing systems such as ServiceNow or Jira.
- Minimum Bachelor's degree or equivalent work experience (BS, MS, or MBA from recognized university).
Ideal Candidate Profile
- Experienced in working within global technical application support for commercial and US government clients, indicating readiness for regulated environments.
- Capable of independently owning critical incident resolution and driving cross-functional collaboration to improve complex digital cloud-based platforms.
- Strong operational discipline in adhering to ITIL frameworks and service delivery compliance for enterprise applications.