Payroll Operations Services Manager
Strada (company site, opens in a new tab)KochiOn-siteDirect career pageEst. 9–16 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee end-to-end payroll operations for assigned clients, ensuring service delivery meets contractual obligations and quality standards.
- Manage operational health, service-level performance, risk, audits, and financial/resource planning to maintain and improve payroll service delivery.
- Lead and develop payroll teams, coordinate with clients and cross-functional partners, handle escalations, service recovery, and continuous improvement initiatives.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Must have expertise in payroll operations management including governance, SLA/KPI monitoring, audit readiness, and risk management.
- Ability to manage global teams and third-party vendors across multiple locations and platforms.
- Must have current and future work authorization in the applying country without need for visa sponsorship.
Ideal Candidate Profile
- Experienced in client-facing payroll operational leadership with strategic oversight of service delivery and escalation management.
- Skilled in cross-functional collaboration and governance including payroll compliance, audit processes (e.g., SOC1), and financial/resource management.
- Comfortable managing complex operational changes, projects, and continuous improvement in a global, multi-location payroll environment.