LEAD PRODUCT AI & DIGITAL PLATFORM-INDIA
Lumen Technologies (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Define and execute strategy for integrating advanced AI, including Agentic AI, into the Lumen Customer Portal and enterprise digital experiences to transition from interaction-first to resolution-first customer service.
- Own the Generative AI and Agentic Roadmap plus foundational platform components ensuring seamless integration with enterprise portals and API products.
- Lead AI roadmap execution, governance, and performance management including defining safety protocols, API standards, and key metrics like Task Success Rate and Agent Latency.
Minimum Requirements
- Bachelor's degree or equivalent in technical discipline; master's degree is a plus.
- 8+ years progressive experience in Technical Product Management or Software Engineering.
- 3+ years experience defining and launching Generative AI capabilities specifically Agentic AI or large-scale conversational/autonomous systems.
- Deep technical expertise in Generative AI (LLMs, RAG patterns), API design (REST, GraphQL, Event Driven APIs), microservices, cloud platforms, and experience with complex digital platforms or enterprise customer portals.
Ideal Candidate Profile
- Experienced in leading AI product strategy with strong focus on end-to-end autonomous workflows and resolution-first customer experience in B2B environments.
- Skilled at bridging technical and business needs by translating complex customer journeys into actionable AI specifications and tooling/API requirements.
- Proficient at managing AI governance, risk mitigation, and performance metrics to ensure scalable, reliable, and safe autonomous AI deployment within enterprise digital ecosystems.