Application Support Engineer
CorroHealth (company site, opens in a new tab)2+ yrsHyderabad, CoimbatoreOn-siteDirect career pageEst. 4.5–8 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide first-line support and troubleshooting for US-based users of Healthcare EHR applications across desktop and web platforms.
- Manage and document user issues using a ticketing system, and escalate complex problems to internal technical teams for resolution.
- Maintain current knowledge of EHR application updates and create/update knowledge base articles to ensure effective support delivery.
Minimum Requirements
- Bachelor’s degree in computer science or related field or equivalent experience.
- At least 1+ years of technical troubleshooting experience and 2+ years client support experience in Microsoft environments including Windows Server 2012 and 2016.
- Experience with help desk software, ticketing systems, Microsoft SQL Server (2014, 2017), Desktop Remote Control tools (RDS, RDP), and technologies like XML, JavaScript, PowerShell, Active Directory, SaaS, Citrix, VPN, networking, Azure.
- Excellent verbal and written communication skills with ability to explain technical issues to non-technical users.
Ideal Candidate Profile
- Experienced support professional with a background in Healthcare IT or supporting complex healthcare EHR software environments.
- Proficient in Microsoft technologies and able to handle multiple communication channels effectively under pressure.
- Skilled in troubleshooting and client communication, capable of managing sensitive healthcare issues with professionalism and empathy.