Operations Team Leader
MUFG Pension & Market Services (company site, opens in a new tab)On-siteDirect career pageEst. 9–18 LPA
Posted 22h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team of 8-10 in operations related to transfer agency, registrations, settlements, reconciliations, and share dealing to meet SLAs and KPIs.
- Drive process improvements, monitor compliance with legal and regulatory requirements, and manage escalations for operational efficiency and customer satisfaction.
- Support business continuity, audits, and transformation initiatives while working rotational shifts supporting APAC/EMEA operations.
Minimum Requirements
- Experience managing operational teams in transfer agency, capital markets, or related financial services; Work Experience Required: Not explicitly mentioned in the JD.
- Strong knowledge of capital market products, transfer agency, reconciliations, and settlements.
- Ability to work rotational shifts starting at 3:30 AM IST (APAC) or 11:30 AM IST (EMEA).
- Proficiency in Excel and MS Office tools; VBA experience is a plus.
Ideal Candidate Profile
- Experienced leader capable of operating in a dynamic, fast-paced environment supporting APAC/EMEA regions across shifts.
- Proactive in driving process improvement, managing escalations, and ensuring compliance and operational risk controls.
- Comfortable managing multiple priorities under pressure with strong communication and stakeholder management skills, including client-facing interaction.