Senior Manager Operations
PanAgora Asset Management, Inc. (company site, opens in a new tab)12–15 yrsBengaluruOn-siteDirect career pageEst. 22–38 LPA
Posted 22h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead a team of 5+ managers and 80-100+ associates in Health & Dental claims operations to meet service, quality, and productivity targets.
- Drive continuous improvement initiatives and resource planning to maintain consistent national service delivery.
- Manage site operating budget and ensure compliance and audit standards are maintained.
Minimum Requirements
- 12-15+ years leadership experience in operations within financial services with a customer-centric focus.
- Experience managing managers (8-10+ years) leading large teams (80-100+ associates).
- University degree or equivalent education/experience in operations management or related fields.
- Group Health & Dental claims experience considered an asset; Lean/Six Sigma or PMP certification is advantageous.
Ideal Candidate Profile
- Proven experience leading large, multi-layered teams with strong performance and employee engagement outcomes.
- Demonstrated ability to own metrics such as SLA, productivity, quality, customer satisfaction, and financials.
- Experienced change leader with skills in coaching, mentoring, relationship-building, and fostering innovation and empowerment.