Director of Global Account Management - India
JumpCloud (company site, opens in a new tab)8+ yrsRemoteDirect career pageEst. 30–55 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and scale a global account management team of 20+ account managers and 3 team managers to drive customer account expansion and revenue growth across Americas, EMEA, APAC, and India.
- Own Net Revenue Retention (NRR) and expansion targets, implementing upsell, cross-sell, and platform adoption strategies within existing customers.
- Collaborate with Product, Marketing, Alliances, and Professional Services to shape product roadmaps, standardize account management best practices, and deliver strategic initiatives.
Minimum Requirements
- 8+ years leading and managing account management teams.
- 3+ years selling SaaS platforms in high-growth US-based companies targeting multi-geography enterprise customers.
- Experience with complex software platforms sold to technical buyers (e.g., CIOs, CISOs, IT Directors).
- Work Experience Required: 8+ years of leadership in account management, 3+ years in SaaS sales roles.
Ideal Candidate Profile
- Demonstrated success in proactive account expansion and achieving consistent ARR growth and upsells with enterprise customers globally.
- Experience engaging deeply with complex technical products and translating features into business value for technical buyers.
- Leadership style involves hands-on involvement with accounts, coaching team members, and collaborating across executive functions to drive aligned customer success strategies.