Application Support Engineer
Kshema General Insurance Limited (company site, opens in a new tab)4+ yrsHyderabadOn-siteDirect career pageEst. 5–10 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide day-to-day support and maintenance for critical business applications ensuring availability, stability, and performance.
- Investigate and troubleshoot issues using logs, database queries, API traces, and system metrics; perform minor data fixes and configuration updates.
- Monitor applications, handle alerts, support deployment of patches and minor releases, and escalate complex issues with proper documentation.
Minimum Requirements
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
- 4+ years of experience in application support or a similar IT role.
- Hands-on experience with SQL and at least one scripting language (Python or PowerShell).
- Working knowledge of ITIL or ITSM practices.
Ideal Candidate Profile
- Experienced in collaborating with cross-functional teams including call center, development, L3 teams, and vendors for application support.
- Skilled in diagnostics and troubleshooting integrations and APIs using multiple data sources and tools.
- Capable of managing monitoring alerts and conducting basic root cause analysis to maintain application stability.