Manager - Quality Assurance
Marsh (company site, opens in a new tab)PuneHybridDirect career pageEst. 12–18 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage quality assurance processes for assigned regions/entities to ensure timely, accurate review of client files and exception management.
- Lead and develop a team of 15-20 members, overseeing resource utilization and SOP adherence to meet Global Quality standards.
- Prepare and report quality outcomes via Qualtrics Survey dashboard and drive continuous quality improvements and additional QA activities over time.
Minimum Requirements
- Experience managing teams of 15-20 members with demonstrated leadership and performance enhancement skills.
- Good knowledge of insurance domain, especially General Insurance lifecycle.
- Willingness to work hybrid in Pune with minimum 3 days per week in office; shift timing 12:30pm – 9:30pm.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced leader adept at managing high-volume quality assurance tasks with strong stakeholder and relationship management.
- Strategic communicator capable of influencing cross-functional teams and handling global stakeholder engagement.
- Background in insurance with operational focus and ability to manage team development and drive quality assurance process standardization.