Team Lead, Customer Operations
Bswift Technology Services Private Limited (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and prioritize work for a team of 10-15 analysts in a high-volume transaction environment.
- Provide performance coaching, conduct quality audits, and manage KPIs related to productivity, quality, and timeliness.
- Collaborate globally to resolve escalations, drive process improvements, and lead special projects including client site quality assurance testing.
Minimum Requirements
- 4+ years of work experience with at least 1 year in team leadership.
- Bachelor's degree mandatory.
- Proficiency in Microsoft Excel (including reading/formula creation), and familiarity with other MS Office products.
- This is an in-office Bangalore role with working hours from 10:30am to 7:30pm IST, Monday to Friday, with possible after-hours collaboration with US colleagues.
Ideal Candidate Profile
- Experienced in leading teams within high-volume or high transaction processing environments.
- Strong analytical ability to understand and train others on complex processes and Excel formulas.
- Able to manage multiple priorities effectively while maintaining quality and team morale in a fast-paced setting.