ServiceNow Senior Analyst
Johnson Controls (company site, opens in a new tab)3–6 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Directly manage daily administration and data quality of the ServiceNow CMDB to ensure accuracy, completeness, and trustworthiness.
- Own CMDB health monitoring via dashboards and KPIs, troubleshoot data and integration issues, and drive resolution to closure.
- Lead CSDM data model alignment, enforce data standards, engage stakeholders across IT and business, and maintain governance documentation and performance reporting.
Minimum Requirements
- 3-6+ years experience administering ServiceNow CMDB in enterprise environments.
- Strong practical knowledge of CSDM (v4/v5) framework and key ServiceNow modules (Discovery, Service Mapping, IRE, Import Sets/Transform Maps).
- Solid understanding of ITIL processes related to Configuration, Change, Incident, and Problem Management.
- Work Experience Required: 3-6+ years ServiceNow CMDB administration. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced hands-on CMDB data administrator comfortable owning end-to-end data governance and operational issue resolution.
- Skilled at stakeholder engagement across technical and business teams, able to facilitate governance forums and translate technical issues into business impact.
- Familiar with creating and maintaining governance documentation, SOPs, runbooks, and CMDB performance reporting for leadership visibility.