Service Management Transformation Analyst
Unisys (company site, opens in a new tab)2–5 yrsBengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Analyse and identify service management improvement opportunities through operational data analysis and collaboration with technical teams.
- Support automation and AI-driven solutions development using tools like ServiceNow workflows and Power Automate to enhance service management processes.
- Assist with incident, problem, change management, and continual improvement activities while documenting and tracking improvement actions and outcomes.
Minimum Requirements
- 2-5 years experience in IT Operations, Service Management, or related discipline.
- Working knowledge of at least one Service Management area: Incident, Major Incident, Problem, or Change Management.
- Strong data analysis skills, particularly with Excel or equivalent tools.
- Work Experience Required: 2-5 years in relevant IT and Service Management domains.
Ideal Candidate Profile
- Candidate is early-career with foundational Service Management knowledge and strong analytical capabilities aiming to develop as a transformation specialist.
- Comfortable collaborating across Service Management and technical teams, showing curiosity and learning agility.
- Interested in automation, analytics, workflow improvements, and continuous learning in Cloud, AI, and IT operations concepts.