Senior Service Management Transformation Specialist
Unisys (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted 18h ago
Reach people at Unisys
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Unisys you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and own Service Management transformation initiatives including Incident, Problem, and Change processes from assessment through implementation and benefit tracking.
- Analyze operational data to identify and drive proactive problem management and service stability improvements.
- Collaborate with engineering teams to modernize Change Management, implement automation, AI, and analytics solutions, and maintain continuous improvement with measurable impact.
Minimum Requirements
- 5-8 years of relevant IT Operations or Service Management experience.
- Practical experience in at least two areas among Incident/Major Incident, Problem, Change, Configuration, or Continual Improvement.
- Ability to independently work with technical resolver groups and multiple stakeholders.
- Work Experience Required: 5-8 years explicitly mentioned.
Ideal Candidate Profile
- Experienced in leading Service Management process improvements with measurable operational or client impact across IT environments.
- Familiarity with ITSM platforms (e.g., ServiceNow, Jira), Cloud, DevOps, CI/CD, monitoring, and observability concepts.
- Capable of collaborating effectively with engineering teams to integrate technical operational data and automation for service improvements.