Business Strategy & Ops-Senior Associate-Pune
PwC (company site, opens in a new tab)4+ yrsBengaluru, PuneOn-siteDirect career pageEst. 10–18 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Drive and facilitate business strategy and operations interventions within large, complex client environments, focusing on contact center transformation and customer experience improvements.
- Partner with senior client stakeholders and global teams to co-design solutions and accelerate alignment on systemic challenges using methods like design thinking and systems thinking.
- Deliver client outcomes related to digital transformation, cloud migration for contact centers, AI-enabled service strategies, and change enablement, while mentoring junior team members and managing professional standards.
Minimum Requirements
- MBA degree is mandatory.
- Minimum 4 years of relevant work experience required.
- Proficiency in English (oral and written) mandatory.
- Experience or knowledge in contact center domain metrics, cloud contact center technologies, customer journey analysis, and consulting practices are explicitly mentioned.
Ideal Candidate Profile
- Experienced in Agile methodologies and team dynamics within consulting or transformation projects.
- Skilled in strategic design, change management, and structured problem solving in technology-driven service environments.
- Demonstrates ability to apply systems thinking, design thinking, and collaborative facilitation to complex, multidisciplinary client challenges.