Deputy Manager - Transactional Quality - Pune - Magarpatta City - REF112987S_2026288924
WNS Global Services (company site, opens in a new tab)5–6 yrsPuneOn-siteDirect career pageEst. 8–14 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and enhance transaction quality by driving audit compliance, root cause analysis, and remediation to meet contractually defined audit targets.
- Develop and implement sampling and stratification strategies for compliance and financial process monitoring, ensuring adherence to quality frameworks and metrics including SLA baselining and predictive monitoring.
- Oversee customer complaint resolutions, process documentation per ISO standards, reporting accuracy, and facilitate continuous improvement initiatives like Kaizen and team coaching.
Minimum Requirements
- 5-6 years overall work experience with at least 4-5 years in Quality roles.
- Lean Six Sigma Yellow or Green Belt certification, or strong understanding of Lean Six Sigma concepts, RCA, and QC tools.
- Graduate or Post Graduate degree.
- Proficient in Excel and PowerPoint with excellent written and verbal communication skills.
Ideal Candidate Profile
- Experienced in managing quality assurance functions within transaction-heavy BPO/shared services environments.
- Strong analytical mindset with capability to drive performance metrics and continuous improvement programs.
- Demonstrates leadership in process compliance, team mentoring, and effective stakeholder communication.