SailPoint IAM Operations Senior Associate L3
Elfonze Technologies Private Limited (company site, opens in a new tab)5–7 yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as the technical escalation point for complex SailPoint IdentityIQ / Identity Security Cloud incidents, service requests, defects, and production changes.
- Lead end-to-end troubleshooting including root-cause analysis and drive resolution of Severity 1 and 2 incidents with corrective and preventive actions.
- Manage application onboarding, change activities, and advanced SailPoint rule/workflow design plus monitor platform health and drive automation initiatives to improve stability and SLA performance.
Minimum Requirements
- 5-7 years professional experience in SailPoint IdentityIQ or Identity Security Cloud operations or engineering.
- Mandatory skills: SailPoint IIQ, Java, and Application onboarding expertise.
- Location: Bangalore or Hyderabad, with mandatory 5 days onsite work (Cleanroom project); Shift: 2-11PM.
- Work Experience Required: 5-7 years
Ideal Candidate Profile
- Deep hands-on expertise in SailPoint IdentityIQ or Identity Security Cloud within complex enterprise environments, including lifecycle management, certifications, connectors, APIs, workflows, and policies.
- Experience leading critical incident response and root-cause analysis with a focus on production support in L3 capacity.
- Ability to mentor junior engineers and improve operational documentation, runbooks, and knowledge base to reduce repeat incidents and enhance service quality.