Package Specialist-Salesforce Technical Operations
IBM (company site, opens in a new tab)5–10 yrsHyderabadOn-siteDirect career pageEst. 14–30 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide 24x7 application support for Salesforce platform, including incident lifecycle management from detection to closure.
- Manage code migration and environment synchronization, maintaining records of configuration changes and scheduling updates.
- Perform user administration and ensure application performance through proactive maintenance and platform upgrades implementation.
Minimum Requirements
- Bachelor's Degree required; Master's Degree preferred.
- 5 to 10 years of relevant work experience in Salesforce application support and operations.
- Proven experience in incident lifecycle management, code migration across environments, and user administration tasks.
- Not explicitly mentioned in the JD: notice period or strict location requirements.
Ideal Candidate Profile
- Experienced in managing Salesforce platform operations including application monitoring with logs and tools like AI Ops.
- Familiar with incident, problem, and change management possibly under ITIL framework.
- Comfortable working in environments involving platform upgrades, regression testing, and handling user administration at scale.