Customer Service Officer_O_WBG OPERATIONS (OPS)_0469_0631_1063025
Kotak Mahindra Bank (company site, opens in a new tab)6–10 yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end processing of trade finance products including Letter of Credit and Bank Guarantee issuance, amendment, and closure.
- Ensure compliance with UCP 600, ISBP, URDG, FEMA, RBI, and internal bank policies while monitoring transaction processing within defined turnaround times.
- Lead and mentor the operations team, handle discrepancy management, client queries, and support audits including closure of observations.
Minimum Requirements
- 6–10 years of experience in Trade Finance Operations.
- Graduate or Postgraduate degree in Commerce, Finance, Banking, or related field.
- Strong knowledge of Letter of Credit, Bank Guarantees, Import/Export transactions, SWIFT messaging formats (MT700, MT707, MT760, MT799), FEMA and RBI guidelines.
- Prior team handling experience preferred (but not mandatory).
Ideal Candidate Profile
- Experienced in operating within structured banking trade finance environments with exposure to compliance and regulatory frameworks.
- Demonstrates operational leadership with capability to mentor and guide teams towards service excellence and process improvements.
- Comfortable managing multiple stakeholders including business, relationship managers, compliance, treasury, and branches in a high-compliance setting.