Security Center Operations Specialist - Zscaler
NTT Ltd. (company site, opens in a new tab)NoidaOn-siteDirect career pageEst. 7–16 LPA
Posted 16h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L2 support and troubleshooting for Zscaler Internet Access (ZIA) and Private Access (ZPA), including issues with URL filtering, SSL inspection, authentication, and client connectivity.
- Manage and update URL filtering and cloud firewall policies; monitor service health and investigate security events within defined SLA timelines.
- Coordinate with multiple teams (L1, L3, application, network, vendors), perform root cause analysis for incidents, support change management, and maintain documentation and knowledge base.
Minimum Requirements
- Hands-on experience with ZIA and ZPA technologies and support at L2 level.
- Strong knowledge of Palo Alto Networks NGFW and Panorama, VPN technologies including IPsec and GlobalProtect.
- Good understanding of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, and familiarity with SIEM tools and log analysis.
- Work Experience Required: Not explicitly mentioned in the JD. Location: Must be based in Noida, Uttar Pradesh, India (or able to work from there).
Ideal Candidate Profile
- Experience operating in incident management roles with ITIL process knowledge, capable of managing incidents within SLA timelines and collaborating cross-functionally.
- Familiarity with SASE and Zero Trust architectures, with practical skills in troubleshooting proxy, web filtering, and authentication issues.
- Comfortable working in a structured environment involving detailed root cause analysis, major incident management, and policy/change management activities.