Service Delivery Manager - Cyber Defence
Rackspace Technology (company site, opens in a new tab)5+ yrsGurugramHybridDirect career pageEst. 14–24 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end service delivery for assigned Cyber Defence customers including onboarding, operational governance, and escalation management.
- Own customer relationships as primary contact, deliver Monthly Security Service Reviews, and identify opportunities for service improvement and account growth.
- Drive contractual compliance and manage financial performance of security service contracts, including forecasting and improvement initiatives.
Minimum Requirements
- Minimum 5 years experience in service delivery management, service management, and/or customer success, preferably in Managed Security Services Provider (MSSP) environment.
- Experience with public cloud platforms such as Azure, AWS, and Google Cloud Platform.
- Familiarity with service management standards like ITIL or ISO 20000 and project management frameworks such as Prince II, Agile, or SCRUM.
- Knowledge of security standards including NIST, ISO27001, CIS, OWASP, and Cloud Controls Matrix (CCM).
Ideal Candidate Profile
- Experienced in managing complex, security-focused service delivery with emphasis on customer satisfaction and operational excellence.
- Skilled in balancing technical security service delivery with commercial and contractual responsibilities, including financial performance management.
- Able to operate in DevOps-centric, multi-cloud environments and collaborate across internal teams and customer stakeholders for continuous service improvement.