Soft Skills Trainer – CRT
HP Inc. (company site, opens in a new tab)3–6 yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 15h ago
Reach people at HP Inc.
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at HP Inc. you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Deliver and facilitate structured soft skills training focused on customer-centric communication and resolution skills for customer support agents.
- Conduct individual and group coaching based on call observations and quality feedback to improve agent communication, empathy, and ownership.
- Collaborate with Quality, Operations, and CRT program teams to implement training interventions, measure learning effectiveness, and support continuous improvement.
Minimum Requirements
- Bachelor’s degree in any discipline.
- 3-6 years of experience in soft skills training, customer service training, or communication coaching, preferably in a customer support, BPO, or contact centre environment.
- Strong facilitation skills with experience in coaching customer-facing employees using call observations and behavioral feedback.
- Proficiency in PowerPoint, Excel, and virtual training tools.
Ideal Candidate Profile
- Experienced in delivering soft skills training and coaching within contact centre or BPO environments involving real customer scenarios.
- Capable of analyzing quality insights and call data to identify skill gaps and implement targeted learning interventions.
- Able to collaborate closely with cross-functional teams such as Training, Quality, and Operations to drive measurable improvements in agent soft skills and customer experience.