Platform Support Engineer (L3)
NTT Ltd. (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Tier 3 technical support for the company platform and related cloud/web applications.
- Manage and prioritize incidents and escalations independently, ensuring timely resolution of complex technical issues.
- Collaborate with cross-functional teams to improve tools, processes, and mentor junior team members.
Minimum Requirements
- Bachelor’s degree or equivalent in IT, Computer Science, or related field.
- Relevant ITIL certification.
- Seasoned experience in customer-facing technical support and familiarity with ServiceNow platform (ITSM, ITOM, CSM, FSM).
- Seasoned knowledge of cloud/web application components, network monitoring tools (SCOM, Solarwinds), SNMP, XML/JSON/RegEx, HTTP/HTTPS, databases, ITSM/CMDB/ITIL processes, email protocols, web services (REST, SOAP), authentication mechanisms, and basic Java programming.
Ideal Candidate Profile
- Experienced working in a hybrid environment supporting enterprise-scale cloud and web applications.
- Demonstrates strong troubleshooting skills with ability to analyze logs and isolate root causes independently.
- Capable of collaborating cross-functionally and mentoring junior team members while managing high-value customer interactions effectively.