System Operations Engineer
Wells Fargo (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 6.5–12 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Handle complex technical issues related to large-scale systems, databases, and applications, including analyzing and resolving technical queries.
- Identify and recommend process improvements within technical support strategies and service delivery, focusing on reducing recurring incidents and enabling shift-left.
- Provide technical support and consultation across teams, including 24/7 operational readiness, incident management, and end-to-end ownership of issue resolution and escalation.
Minimum Requirements
- Minimum 2+ years of Systems Engineering experience or equivalent via work, training, military, or education.
- Bachelor’s degree in Computer Science, IT, Engineering, or related field required.
- Proficient knowledge of Windows 10/11 is mandatory; experience in system administration, incident management, and desktop support required.
- Willingness and ability to provide 24/7 support and work in rotational shifts per business needs.
Ideal Candidate Profile
- Experienced in managing and troubleshooting Windows environments with strong skills in Active Directory, Intune, Azure/Entra ID, and cloud-related device management.
- Comfortable supporting network components (LAN/WAN, VPN, Cisco products) and working knowledge of Windows Server administration.
- Ability to manage SLAs, prioritize business-critical incidents, collaborate cross-functionally, and implement continuous improvement initiatives (e.g., automation, knowledge base).