Fraud & Claims Operations Representative
Wells Fargo (company site, opens in a new tab)1+ yrsBengaluruOn-siteDirect career pageEst. 4.5–8.5 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Support fraud and claims operations by identifying opportunities to improve customer experience and mitigate risks through effective customer authentication.
- Handle moderately complex customer support tasks, including de-escalating sensitive situations and resolving claims across multiple claim types using various systems.
- Coordinate with team members, supervisors, and third parties as needed to research and decision cases within the fraud and claims functional area.
Minimum Requirements
- At least 1 year of customer service support experience or equivalent (work experience, training, military experience, education).
- Must attend full duration of required training period and be flexible to work multiple shifts including weekends.
- Work must be performed on-site at the posted location.
- Ability to work additional hours as needed.
Ideal Candidate Profile
- Experienced in customer service environments involving risk, compliance, or claims processing.
- Comfortable working in a structured, risk and compliance-driven environment with emphasis on governance and escalation.
- Able to manage multiple claim types and engage effectively with internal teams and external parties for case resolution.