B-Application Support Engineer Tier 1A
Alegeus (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide technical support to internal teams and business clients by resolving complex application, connectivity, and data-related issues.
- Investigate, analyze, and troubleshoot software and service challenges, managing multiple customer cases with timely communication.
- Collaborate with Engineering, Development, and Product teams to escalate critical issues and drive product and system performance improvements.
Minimum Requirements
- 3+ years of experience providing end-user technical support for software applications.
- Experience with SQL databases (MS SQL, Oracle, or similar), CSV and fixed-format file review, and data analysis for issue resolution.
- Location requirement: Bangalore, India.
- Education: Equivalent combination of relevant technical support experience, skills, and training.
Ideal Candidate Profile
- Experienced in high-pressure, dynamic environments managing multiple technical support cases simultaneously.
- Strong analytical and problem-solving skills applicable to complex software and data-related technical issues.
- Skilled in translating technical concepts for both technical and non-technical stakeholders effectively.