Customer Account Specialist
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)1–2 yrsBengaluruOn-siteDirect career pageEst. 5–8.5 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage the customer lifecycle and collections process to resolve payment deviations and ensure adherence to accounts receivable targets.
- Act as primary accounts receivable contact for customers, addressing invoicing and payment queries for a seamless customer experience.
- Coordinate with internal teams and customers’ accounts payable to ensure timely application and closure of invoice payments, initiating collection and legal steps as needed.
Minimum Requirements
- Bachelor's degree or equivalent experience; Master's degree also acceptable.
- 1-2 years of related experience in customer relations or accounts receivable functions.
- Hybrid work setup requiring average 2 days per week in HPE office (location: Not explicitly mentioned).
- Basic knowledge of microcomputer hardware and operating systems; demonstrated verbal communication and writing skills.
Ideal Candidate Profile
- Experience in customer account management or accounts receivable with proficiency in managing escalations and collections.
- Comfortable working independently within defined guidelines and collaborating across internal and external teams.
- Familiar with customer service processes and compliance requirements, capable of proactive customer engagement and solution design.