Salesforce BAU Support Analyst, Team Lead
State Street Corporation (company site, opens in a new tab)3+ yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide daily functional and technical Salesforce support including incident triage, root cause analysis, resolution, and prioritization within agreed SLAs.
- Manage Salesforce user access administration, minor configuration changes, data operations, and maintain reports/dashboards to ensure platform stability and data quality.
- Coordinate release activities, testing support, change management, and maintain documentation for support procedures and audit compliance.
Minimum Requirements
- Bachelor's degree in Computer Science, IT, Engineering, Business Systems, or related field or equivalent experience.
- 3+ years of hands-on experience in Salesforce administration, application support, or BAU operations.
- Strong knowledge of Salesforce objects, security, sharing, Flow, Data Loader, and experience with ticketing tools such as Jira or ServiceNow.
- Experience supporting deployments, release validation, and end-to-end issue investigation with documented root cause analysis.
Ideal Candidate Profile
- Proven ability to manage multiple Salesforce support activities in an enterprise environment with structured incident and change management.
- Experience working closely with technical and business teams to coordinate fixes, testing, and documentation for BAU operations.
- Familiarity with financial services cloud or complex Salesforce environments, with Salesforce Certified Administrator preferred.