Operations Support Senior Supervisor
Citi (company site, opens in a new tab)10–11 yrsChennaiHybridDirect career pageEst. 14–22 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and mentor a small Operations Support team (up to 10 members), delegating tasks and recommending process improvements to streamline operations.
- Ensure seamless delivery of operations support services aligned with Citi's processes and infrastructure.
- Identify and resolve routine operational issues, analyze operations data for problem-solving, and serve as backup to the manager when needed.
Minimum Requirements
- 10-11 years of related business experience including at least one-year supervisory experience.
- Bachelor's degree or equivalent experience required.
- Proficiency in Microsoft Office.
- Willingness and ability to work in US Shifts.
Ideal Candidate Profile
- Experienced in managing and developing small operations teams within a structured corporate environment.
- Demonstrates autonomy with the ability to exercise independent judgment and act as a subject matter expert to senior stakeholders.
- Skilled in operational problem-solving, decision-making, and maintaining service quality under shifting priorities.